ABOUT: THE TRAINING ACADEMY

INFOrmation

Name:

The Training Academy

Ownership:

100% Female owned

Core Business:

Improving; sales, employee performance and efficiency.

Customer service and overall business performance

Head Office:

Pretoria, South Africa, with a nationwide reach.

ABOUT

The Training Academy was established in 2009 by its present owner: Michelle Jackson.

The business was born out of Michelle’s pet peeve for poor customer service and incompetent, ineffective and poorly trained sales staff. “Sales and Customer service is the life blood of any business and therefore should be given the focus and attention it deserves” says Michelle.

With a career spanning over 20 years in Customer service, Key account management, Sales, and Training, Michelle decided to start her own business, offering fully customisable, cutting edge training solutions to the South African Business Market.

“Most training programs are generic and a “one size fits” all approach is hardly ever effective when it comes to training staff. This is because each business is unique and has their own specific training needs.” says Michelle. “A far better idea and approach is to assess the individual needs of the business and then design a training program to address only those specific needs. This ensures that the actual problem is addressed and time is not wasted on having staff attend hours and days of irrelevant training.”

“Training SMART is the way to go in this day and age!” states Michelle. “Few businesses can afford to have their staff out of the office on training for hours and days on end.”

“Time is money and should be used wisely!”

“Competent, confident, well trained and effective staff members are the best, and most effective way, to keep ahead of your competition - By investing in your staff you are investing in the future of your business - how can you afford NOT to do this?”

Sales training and Customer service training should always be delivered with the core objective of impacting positively on turnover and on the creation of long term, sustainable client relationships.

At The Training Academy it is our vision to eliminate the need for our customers to worry about Training interventions by Partnering with them and taking care of all their training needs, leaving them to focus on what they do best.